Wednesday, June 16, 2010

Collection Tip: "No Big Deal"

No Big Deal

When your accounts receivable fall into these categories:

1. Terms of payment not kept
2. Promises for payment not complied with
3. Credit limits exceeded

These are serious, urgent issues.

“So the account is a bit slow, what’s the big deal?”

This type of thinking is the root of the problem. When you make accounts receivable calls with the “no big deal" attitude, it's reflected in tone and word. This gives your customer the impression that it doesn't matter to you if they pay or not.

The Bottom Line:

If the person calling for payment does not convey urgency, then how can the customer consider their payment urgent?

How many accounts remain unpaid because the customer considers the delinquency “No Big Deal”?

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